Quorum forum

Online booking may be all the rage but this group of executives from Laguna Resort & Spa will make you understand why travel agents will never go out of fashion.

Andy Dirgantara, director of sales

I was delighted to know the agentwas able to piece together the puzzle ofmy complicated two-and-a-half week European holiday arrangement. Dueto certain issues, I was forced to make last-minute changes and had to depart one week earlier. After several attempts within a limited time, the agent was finally able to get me flight connections and accommodations in some cities in Europe.

Sugeng Purnomo, director of marketing communications

My travel agents successfully assisted me to book a hotel room for my very sudden plan to go on a holiday in Yogyakarta with a group of close friends. I had the plane ticket already but none of the rooms booked yet and the date of departure was getting nearer and nearer. It was peak season andall hotels were fully booked. A few minutes before departure time, one of the travel agents finally called and informed me that they got a room at the hotel where I wanted to stay. It was really great service.

Sandra Abdulrachman, director of event sales

A travel agent from overseas was impressed with us from the beginning of site inspection until the execution of the event. All the way, we delivered nothing else but only exceptional service. When I went to her city, she took me around,went with me shopping and invited me for dinner.

Ida Bagus Artadi, director of revenue management

One of the agents invited me and my reservation team to have team building which they hosted. We did rafting together and it was very exciting for both teams.It was an unbelievable moment remembered by both teams until now.It also enhanced our relationship. Sincethen, their room night production to our property has increased.